Refunds

Before we print

Changed your mind? Cancel a Custom stand any time before we print for a full refund, including after you've seen your proof. Cancel a Classic stand any time before it ships.

Your proof

Not happy with your Custom design? Tell us what to change. Edits are free until you approve it.

After we print

Custom stands are made for one business, so printed stands can't be returned because of a change of mind. The same goes for Classic stands once they ship, because the chip is set to your review page.

Damaged or not working

If your stand arrives damaged, or the chip doesn't open your review page, email us within 30 days of delivery with a photo or a short description. We'll replace it for free or refund you.

How refunds are paid

Refunds go back to your original payment method through Stripe and usually show up in 5 to 10 business days.

To ask for a refund or replacement, email hello@kindlytap.com.